5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that almost all security guard companies are capable of supplying the support that property supervisors want, but too often do not due to a lack of continuing quality management processes.
Security guard companies are unlike any vendor a property manager usually hires. If you employ a painter, then you can see whether or not they are doing their jobs by looking at the walls. But when you employ a security guard company, how often can you determine whether the guard company is performing their job which includes running background checks and drug screenings, providing great training to your own guards, and efficiently tracking and supervising your guards. In most cases they probably are, but it is crucial to implement a system of verification and quality management to ensure that problems associated with the lack of doing these jobs do not start to happen.
In this guide we’ll discuss five (5) easy steps to enhancing your safety guard service and attaining everything you picture as your ideal retail security London.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined amount of training before they can start working as security guards. If your condition is among these states, ensure your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the sort of training that is being provided by your security provider and inquire does it seem decent.
It is also the security guard company performing background and drug screenings on all of your defenses until they send them to your own property? If they are, they should be supplying you with verifications. Otherwise, why?
Another superb way to screen whether the guard is a fantastic fit for your house is to perform a short”interview” to get a feel for the guard and also to describe your expectations. This initial dialogue can tell you a good deal about what to expect from that shield and it provides you a chance to ask another shield if you feel it is necessary.
Evaluate Guard Training
Although most security guard companies have a very thorough orientation that introduces every shield to the company itself, in several cases the shield’s orientation to his delegated property is not as complete. We call the orientation to the delegated property”Website Specific Training”. Learn What your site specific training looks like:
• Does it happen at your premises?
• Just how long is each officer trained?
• Just how long does the security company double lender? (Double banking is the process of having a veteran guard working in precisely the exact same time as the new guard.)
• How thoroughly are your article requests clarified?
Determine the answer to each of the questions and make sure they match what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and your site specific training to get an understanding of what goes into preparing a shield to work in your premises.
Inspection Your Guard’s Supervision
Protect supervision is among the main factors of good security guard support. When security companies provide poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the guard to learn and better understand their duties. If the guards aren’t being supervised, they start to feel their job is not important and they start to see themselves as less of a part of the security group. When guards do not feel like part of your group it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract does not demand onsite oversight, how does your security guard company remotely supervise its guards? Outside the normal security company field supervisor spot checks, the 2 methods of distant supervision that prove most successful are:
In case your guards must make rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are on your premises. These monitoring systems permit the security guard company to monitor the log and time the action of these guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports that empower the safety guard company to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be given with an updated version of these reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the safety guard provider provides a way of making sure each guard is safe and alert. Using guards check-in regularly with the safety guard company, at least each 30 minutes, guards feel their security is important and being awake and alert is also an significant part their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out exactly what is occurring with your safety as you aren’t there. Through these inspections, make sure that you ask your safety guards questions about their duties and responsibilities to ensure they know their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a licensed security adviser as part of your continuing security program. Bear in mind, when selecting a security adviser be confident the adviser is not really a security guard company. If that’s the case, your audit is sure to turn up problems with your current security guard company.